Clay Brook Front Desk Agent

(Full Time / Year Round)


Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye to guest service.

This is a full time year round position with a comprehensive benefit package, retirement savings, four weeks paid time off,  and free access for you and your family to all mountain activities including skiing, golf and our onsite Health and Recreation Center, and more!


As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service, while putting the guest's interests first. Duties include: greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley, process charges in selling resort products/services, responding to guest needs, balancing guest accounts and working with the resort's information systems. Front Desk Agents are skilled in listening/communication skills and working to solve guest problems.


Experience at hotel/front desk is preferred, but we are also prepared to train the right candidate. A professional personality is essential to this important service role. Front Desk Agents must be able to maintain a friendly, responsive, helpful and knowledgeable attitude while juggling many demands and sometimes difficult guests. Availability for a flexible workweek (including holidays and weekends) is necessary to the position. General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus. Timely and reliable attendance is absolutely essential.

This position is subject to a background check.  An offer of employment is contingent upon results of the background check.