SugarXpress Card FAQ
Switching to a new ticket scanning system can be confusing. We’re here to help answer questions on our new RFID (radio frequency identification) validation system. For information on how to get your new pass, visit our Getting Your Pass page.
What is the SugarXpress Card?
The SugarXpress Card is the new piece of media you’ll carry around with you that has your pass product loaded onto it. Everybody, even day ticket or Quad Pack purchasers, will have one. Think of it as your pass, though you can also add resort charge, scan into the Sugarbush Health and Recreation Center, and more.
How do I reload additional days onto my SugarXpress Card?
Loading additional days is simple. Just visit our eStore, login to the account associated with your SugarXpress Card, and purchase. The new tickets will automatically be uploaded to your card and you may proceed directly to the lift.
You took my photo, but it doesn’t appear on my SugarXpress Card.
While we require a photo on file for all season pass purchasers, you won’t see your photo on your SugarXpress Card as you would have for past season passes. Instead, we use your photo at our RFID gates located at our base area lifts, to validate that you’re using your actual pass.
Where do I put my SugarXpress Card?
Your card should be kept in a jacket pocket on the left side of your body, between knee and shoulder height. This will help the gates’ antenna pick up your signal clearly and allow for a smooth loading process. For best results, place in a pocket away from your cell phone, credit cards or other devices. It is important not to have more than one SugarXpress card on
What if I lose my SugarXpress Card?
There will be a $5 charge to replace a lost SugarXpress Card. Cards can be replaced at either Season Pass Office at Lincoln Peak or Mt. Ellen. Unlike our past passes the RFID chip technology is built into each card and is more costly to replace. Please hold on to your card and re-use it from year to year.
Is my SugarXpress Card transferable?
No. SugarXpress Cards are linked to individual customers. Vermont has a theft of service law for the fraudulent use of tickets and passes and that will be enforced. The misuse of a ticket or pass could result in the loss of the pass and a fine.
Where are new RFID gates located?
We have installed RFID gates at all of our base
Can I punch a hole in it?
The card has an antenna embedded that surrounds the RFID chip. Any damage to the antenna will render the card inactive, so we recommend never punching a hole in the card.