Sales And Reservations Agents
Do you find yourself sharing your love of alpine skiing or riding with others? Are you a naturally friendly person with a helpful personality? Then consider an opportunity to work for Sugarbush Resort. We're looking for Reservations Agents that can exhibit the high standards of customer service that our guests have come to expect.
As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Sales and Reservations Agents are the front line for the ski school. Agents work closely with guests via the phones, walk-up sales, and emailed inquiries. This position combines guest services, point-of-sale, and accurate reservation data entry. Agents are also responsible for understanding, retaining and explaining all lesson programs to interested guests as well as selling other resort products such as lift tickets and rentals.
A professional and friendly personality with an ability to solve problems is essential to this important service role. The right candidate will be able to maintain a pleasant, responsive, helpful and knowledgeable attitude while juggling many demands and sometimes-difficult guests. Excellent listening/communication skills are necessary. General computer knowledge and customer service experience is preferred. A High school education or General Equivalency Degree is required. Timely and reliable attendance is absolutely essential. Availability during holidays and weekends is necessary to the position.