Clay Brook Concierge

(Full Time & Part Time / Winter Seasonal)


Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Concierge with a strong eye to guest service. Clay Brook, with 61 residences, each having between one and five bedrooms, offers owners/guests many privileges and top service. The specialty position of the Clay Brook Concierge will serve all Clay Brook guests by managing their needs at Sugarbush and within the Mad River Valley.


The Concierge ensures that guests feel a sense of belonging and special attachment to Sugarbush by managing their arrivals/departures, and scheduling various activities, including: ski lessons, rentals, Sugarbush Health & Recreation Center and other mountain activities, securing dinner reservations and baby sitters if needed. This position also fills in as a front desk agent, and assists with Clay Brook events. In short, the Clay Brook Concierge helps guests take advantage of all that Sugarbush and the Valley has to offer.


Applicants must be a minimum of 18 years of age and hold a high school diploma or equivalency diploma- college degree preferred. This position requires the ability to multi-task efficiently while always exhibiting a professional demeanor through an outgoing and enthusiastic personality. Strong communication skills with a variety of people are essential. Candidates should have a basic fluency in a variety of computer skills including Office 2000, Outlook, database applications and internet/resort booking programs. Must also hold a valid drivers license with an acceptable driving record. Requires ability to work weekends and holidays.


This position is subject to a background check. An offer of employment is contingent upon the results of the background check.