First Timer Guide

Family of skiers on the mountain
What to expect
Getting and Parking Here
John Bleh wrote this.
Ins and outs
Family of skiers on the mountain
Navigate the resort
Lift Lines and On Snow
John Bleh wrote this.
Find your way
Family of skiers on the mountain
Explore family activities
Similar to the experience page made for SL.
Plan the fun

First-Time Visitor Video

First-time visitors to Sugarbush can see where to go for lift tickets, rentals/demos, ski and ride school, and dining options. Or if you’re heading straight to Mt. Ellen at Sugarbush, you can get the lay of the land there.

What To Expect

Your Tickets and Passes

If you’re a season pass holder and already have your RFID card, either from last year or because we mailed you, you can head directly to the lift. There’s no need to check in with the season pass office. Same goes to IKON pass holders: you can go direct to lift as well. Don’t forget IKON Base pass holders have blackouts December 26 – 31.

If you need to buy tickets and already have your RFID card, purchasing online will not only save you time by letting you head straight to lift, it will also save you at least 10% off. If you DO have to pick up your Quad Pack or advanced ticket, bring your confirmation email (either on phone or printed) to speed up the transaction.

Oh and come to the ticket office before 9:00 AM. It tends to be a lot quieter then. The ticket office is open 7:30 AM – 4:15 PM through the holidays. Better yet, pick tickets up the day before.

Getting and Parking Here

Obviously the best parking spots are awarded to those who show up early, and that’s also the best way to avoid morning traffic. If you do end up parking further away, have no fear: out jitney shuttles will be out in full force. We also offer valet parking on first come first serve basis out of Clay Brook.

Alternatively, consider riding the GMT Bus to avoid parking altogether. They run routes into town, between the mountains, to mountain condos, and up and down German Flats/Sugarbush Access Road.

Lift Lines and On Snow

When most or all of our lifts are running, Sugarbush does a great job of dispersing crowds. That being said, there are ways to ensure you avoid any crowding. First off, download the Sugarbush App. It lets you look at lift line webcams to help you avoid waiting. Our base area lift lines tend to be busiest late morning. The best skiing and riding is always first thing and we open a lift at both mountains at 8:00 AM. If your ability permits, I’d suggest staying on the upper mountain lifts and using the mid-mountain lodges during the busy times. If at Lincoln Peak, the Valley House Quad usually has little line. Mt. Ellen can also be a great alternative to long lift lines, accessible via shuttle or with your own car. Plus, the views from the summit are unbeatable.


The other areas that can see crowding are the dining venues. Try having lunch or snacks at off times to avoid the indoor crowds. 11:00 AM – 1:00 PM tend to be busiest in the cafeterias and bars. Quieter dining spots can include Green Mountain Lounge, Walt’s at the Glen House, Valley House Cafeteria, and Rumble’s Kitchen. Rumbles’ this year is offering a delicious express buffet for only $17 in addition to a limited a la carte menu at lunch.  If the weather’s warm enough, consider dining out on the patios or decks!

Reservations are Your Friend

Finally, don’t forget to book everything ahead of time. Daycare, rentals, fitness classes or massage, holiday dinners and fun events can all be booked ahead of time online or by phone. Some events are free with no need for reservations, but others we recommend booking in advance. The Valley offers many other fine dining options and activities but reservations at strongly suggested during the holiday period.

Ski & Ride School

Rentals, or demos - and helmet

Dining (bleh wrote)

Village & Trail Map & App (Lift Lines and On Snow - bleh wrote)

Mad Bus/ Transportation

Other Things To Do

Important Places

Mission, Mountain History & Stats

Safety Code/ Park Smart / Emergencies