Health & Travel Information

Resort Safety Practices

As Coronavirus has become an evolving and uncertain public health issue affecting people globally and close to home, we want to reassure you that nothing is more important than the health, safety and well-being of our guests and our staff at Sugarbush Resort. We are closely monitoring the situation and are in contact with state and local government and health officials to assess this rapidly evolving situation.

Vermont’s Cross State Travel Information

The State of Vermont has opened up leisure travel for those coming in personal vehicles from counties within New England and New York with similar active COVID case rates to VT.  The State plans to update it’s map every MONDAY and visitors may review it here: https://accd.vermont.gov/covid-19/restart/cross-state-travel

What this means is that if you currently reside in one of these like VT counties – you are not bound by any quarantining requirements.  But those residents from unlike counties within New England and New York, those from any other state, or those traveling via train, bus, boat or plane are bound to quarantining requirements as follows:

  • Those coming from unlike counties in their own personal vehicle: 14-day quarantine or a 7-day quarantine followed by a negative test in their home state
  • Those coming in ways other than personal vehicles: 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment
  • All out of state travelers staying in Vermont establishments will have to sign a Certificate of Compliance and register with the Sara Alert

Employee Safety Practices

We also take the health and safety of our staff to be of paramount importance.  Since we closed winter operations on March 15th in response to COVID-19, we have maintained a small group of Essential Persons and Work From Home Teams.  As we have worked diligently to keep our resort staff and assets safe, secure and operable - we have implemented various levels of health & safety protocols for these key team members. 

  • We have written a COVID-19 Employee Health & Safety Policy following the CDC and State of Vermont Guidelines and Requirements.
  • We have posted notices on all entrances to all of our facilities stating entry will not be permitted to anyone exhibiting signs of respiratory illness.
  • All of our Essential Persons working on resort property have completed the mandatory Vermont Occupational Safety and Health or VOSHA COVID-19 Safety Training.  These same staff conduct a daily health & wellness screening, which includes a daily thermometer check.
  • We are adhering to the 6’ social distancing requirements for the majority of our work and when unable, our staff must wear face coverings, which we have provided for them.
  • We have staggered work shifts, lunches and breaks.
  • We have limited number of persons in vehicles and motorized equipment.
  • We strive to not share tools and equipment as much as possible, and when unable we have stringent cleaning and disinfecting protocols.
  • Our staff are cleaning and disinfecting their own restrooms, common rooms, offices, vehicles and equipment on a daily (sometimes more frequently) basis, which they are documenting.  Our chemicals that we use are on the approved EPA COVID-19 Disinfectant List.
  • We have put up the CDC Posters on Hand Washing and Stopping the Spread of Germs in all of our work areas.
  • Our Essential Supervisors are conducting and documenting daily audits of compliance with these important health & safety protocols.

If any of you, our valued guests, have any questions or concerns regarding the protocols we have put in place for our staff, please don’t hesitate to let us know by contacting Amber L. Broadaway, VP of Guest Services and Safety at 802.583.6382 or abroadaway@sugarbush.com

Golf

The Sugarbush Resort Golf Club is open and excited to welcome back guests. While the course and practice facility are open, our Clubhouse, Locker Room, Hogan’s Pub, Pro Shop, and Driving Range will remain closed until further notice. 

Golf Safety Practices:

  • Tee times must be made, and paid for with a credit card, in advance, by phone or online. NO walk-up tee times! Please call 802-583-6725 or book online.
  • Please do not arrive at the course more than 10 minutes prior to your tee time.
  • Tee times will be spaced in 15 minute increments, golfers are expected to maintain a personal space barrier of 6 feet both within their group and other groups.
  • Scorecards and golf tees will NOT be available. You must bring your own tees or purchase bagged tees from the golf shop. Free smartphone apps like USwing and mScorecard are great for scorekeeping. Scores can be posted online at www.ghin.com or by using the GHIN App on smartphones.
  • Face coverings will be required when interacting with employees, other guests, or in the area of clubhouse and parking lot.
  • Any golfer living in a non-quarantine county across New England and New York is now permitted to play golf in the state of Vermont and participate in VGA events. That means counties that have less than 400 active cases of COVID-19 per one million residents may enter the state for leisure travel without quarantining.
  • Walking is encouraged, but golf carts are available. Two bags may go in a cart per usual but only one golfer may ride a cart at a time unless they are members of the same household. Golf carts will be sanitized between uses.
  • There will be no touch points on the golf course (ball washers, rakes, water coolers, etc.) Please note that our Tee Sentry notification system will not be in use for this reason, so use caution when hitting blind tee shots.
  • Check-in will occur through the shop window off of the front porch, please follow signage to check-in area.
  • Bottled Water, Soda, Beer, and Snacks will be available to purchase at Check-In.
  • Limited items will be available for purchase from the Pro Shop, such as golf balls, gloves, and bagged golf tees. Please order in advance when making tee time.
  • Golf carts will be self-serve and will be staged on the 1st hole side of Golf Course Road.
  • Post round cart drop off will be in designated area in the Parking Lot. Please remove all trash from carts and place in provided receptacle. This is necessary to reduce touch points for our staff.
  • Restroom facilities will be limited to portable toilets located outside of the Clubhouse, so please plan accordingly. There will be no portable toilets on the golf course.
  • Foam inserts will be placed in the cup to avoid any unnecessary touchpoints.

Lodging

Reservations are being accepted from Vermont Residents and those guests traveling from a county within New England and New York with similar active COVID-19 caseloads or less than 400 per million people. Those traveling from “high risk” areas may complete a 14-day at home quarantine or a 7-day at home quarantine followed by a negative COVID-19 test regardless of destination origin or manner of travel. Please visit the Vermont Agency of Commerce and Community Development https://accd.vermont.gov/ for the latest Vermont Lodging information.

Mountain Activities

We do not anticipate our summer mountain activities opening on their originally scheduled date of June 27th.

Hiking

Hiking is open at both Lincoln Peak and Mt. Ellen. We recommend using our work roads, as we are not currently maintaining our woods trails. We ask that you please pack in and out any trash and dog waste.

Summer Camps/Daycare

Summer Camps

After much deliberation, we have decided that due to the significant unknowns and challenges of the new state guidelines, we do not plan to run our traditional Mini, Adventure, and Mountain Bike camps this summer. If for some reason the situation changes, we will certainly explore a potentially scaled down option for later in the summer. New England Tennis Holidays will also not be offering their tennis camps at the Sugarbush Health and Recreation Center this summer. There is still a possibility that we may be able to offer our golf camps, but that is still to be determined. The long list of protocols provided by the state will make it very challenging to safely run camps while also providing a great guest experience. 

Daycare

Since Governor Scott’s recent announcement regarding childcare facilities, we have been reviewing the new state guidelines and trying to come up with various plans and scenarios for a potential reopening.  However, given the uncertainty of everything we have made the difficult decision to postpone opening the Sugarbush Day School.  While the new guidelines are a significant factor in this decision, another big factor is current guest demand.  If we do not have enough parents committing to returning their children to the program, it makes it difficult to operate as a viable business. At this point, we are working towards an early fall opening to line up with the start of the school year and will have further updates as we move forward. Please contact Gretchen Browe with any questions.

Dining

Hogan’s Pub at the Sugarbush Resort Golf Club will be offering snacks and beverages to go for golfers.

Fit To Be Thai'd, located in the Sugarbush Inn, is open daily from 3:00 - 9:00 PM for take out.

Sugarbush Health & Recreation Center

The Sugarbush Health and Recreation Center is now open daily from 9:00 am – 5:00 pm. Limiting our hours will enable us to comply with sanitization and cleaning requirements.

All of our facilities are accessible by reservation only and access is limited per State guidelines. Reservations can be made online or by calling 802-583-6700. Reservation time slots are as follows:

  • Weight/Cardio Room: 45-minute reservation
  • Personal Training: Length of training session.
  • Outdoor Pool: 1-hour reservation.

All guests are required to check-in and provide their reservation confirmation. Members check-in as they normally would and need to have their SugarXpress Card or RFID Card with them in order to be scanned. Day Guests need to show their confirmation letter upon check-in.

Sugarbush Health & Recreation Center Safety Policies

  • We recommend all guests plan ahead and try not to use our restrooms when possible. One outdoor port-o-let will be located outside near the outdoor pool and we will have one indoor bathroom open on the main level for only our Gym, Studio and/or massage guests.
  • Please bring your own towels, as we will not be offering a towel service this summer. Same goes for water bottles.
  • Mats will not be provided. Guests should bring their own mats if they need them for training sessions.
  • All seating will be removed from the pool and lobby. Guests may bring their own lawn chairs spaced appropriately by the pool if needed but must remove them when they leave.
  • We are hoping to have the outdoor pool open on June 29th.
  • Face Coverings must be worn by all guests when inside the SHaRC, and outside when interacting with staff or other guests. Face coverings must be worn during weightlifting activities in which a 6’ distance cannot be maintained (i.e. spotting). Face coverings may be removed when working out, swimming and when appropriate social distancing is possible. 

Stay updated on our summer operations and activities plan by following our summer report.

Last Updated: 6/26/2020


Related Resources:

Centers for Disease Control

World Health Organization

Vermont Department of Health