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Win's Word

Strong Early Season and Guest Experience Improvements

Friday, December 6, 2013

I hope that you had a good Thanksgiving with your family as well as a Happy Hannukah. Lili and I enjoyed our holiday dinner and managed to get in some early turns on the mountain. In addition to everything else, we were especially thankful that Mother Nature was a lot nicer than predicted.

 

So far, Mother Nature has been kind to us this season. Trail count is now over twenty, which is one of the highest we have had this early in the season. We have terrain open for all abilities and recently opened Ripcord, Lower Ripcord, and Lower Organgrinder. This weekend we'll also have Gate House Express running. It has been a bit tricky on the mountain since Thanksgiving, with temperatures rising throughout the week, but both the temperature and the rain we received last week have actually helped the base. This time of year, having a firm base on frozen ground is just what the doctor ordered. Both man-made snow and natural snow will adhere to it and enable natural trails to open quicker.

As we enter the new season, I want to point out a few things we have done to improve your guest experience. We will reopen two ticket windows outside Gate House Lodge on busy Saturdays and holidays in order to take some of the burden away from The Farmhouse ticket windows. We have also introduced overnight ski storage in The Farmhouse. And we have extended our season-pass office hours to 9:00 PM on Fridays and Saturdays, so I encourage you to stop by and get your season pass before the holiday crunch. 

It is December now, so the Quad Pack is no longer available. But I am confident that everyone knew the deadline given the volume of sales that came in during the final few days. Thank you for your support and please remember that, because the Quad Pack is offered at such a favorable price with no blackouts, these tickets are non-refundable.

Skiing and riding this week should be great for early season and crowds are light, so think about using some of those Quad Pack tickets midweek and have the trails to yourself. Unfortunately, I will be missing five days of skiing because I am in New York for the launch of my new book, Catching Lightning in a Bottle: How Merrill Lynch Revolutionized the Financial World. Learn more on my website at www.smith-merrillhistory.com.

Finally, don't forget that our Sugarbash is this Saturday, December 7th.

Ski & Ride school opens its doors this weekend. And Taste of Timbers Monday night is where our new Timbers chef, Todd Dibkey, will sample his new winter menu.

See you soon,

Win

About Win Smith
President & Owner

So what would you expect a former Executive Vice President of Merrill Lynch to do when he retires? Lay low in the islands? Nope. He moves north and works seven days a week right here at Sugarbush. Check out what he's been thinking.

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