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Jobs at Sugarbush Resort

Title: Reservations Agent

Type: Full Time Year Round

Summary

We're looking a Reservations Agent that can exhibit the high standards of customer service that our guests have come to expect.

Responsibilities

The primary responsibilities of the Reservation Agent are to sell lodging and resort products including but not limited to lodging packages, seasons passes, children’s programs and event tickets. A Reservation agent acts as the first line of communication to Sugarbush. Requiring knowledge of resort products/services and current marketing programs and acting as resort switchboard operator answering general resort questions while directing calls accurately and efficiently. Must be able to work with guests and effectively listen, understand, clarify needs and communicate options or resolve concerns

Requirements

High School diploma required, BA or BS preferred. Must be at least 18 years old. Previous hospitality experience preferred. Prior knowledge of SMS, RTP and/or Inntopia is a plus. Must be computer literate and comfortable working on multiple web and software based applications. Agent must be able to multi-task and use multiple systems simultaneously. Handle all phone communications in a courteous and efficient manner. Previous switchboard operations experience desirable. Must be able to work weekends and holidays

Reports To Department Manager

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