Jobs at Sugarbush Resort
Title: Reservations Agent
Type: Part Time Seasonal
Are you a naturally friendly person with a helpful personality? Then consider an opportunity to work for Sugarbush Resort. We're looking for additional Ski and Ride Sales and Reservations Agents that can exhibit the high standards of customer service that our guests have come to expect.
: Selling lodging/resort products/services to potential customers over a multi-line telephone system; processing and maintaining reservations accurately and in a timely fashion; tracking and reporting data on a daily basis, working closely with other departments to coordinate guest needs; selling season passes, children’s programs and events, working in a team environment to accomplish sales goals. Requires knowledge of resort products/services and current promotions and marketing programs. Agents work with guests to effectively listen, understand, clarify needs, and communicate options or resolve concerns.
High School diploma required, BA or BS preferred. Must be at least 18 years old. Previous hospitality experience preferred. Prior knowledge of SMS, RTP and/or Inntopia is a plus. Must be computer literate and comfortable working on multiple web and software based applications. Agent must be able to multi-task and use multiple systems simultaneously. Handle all phone communications in a courteous and efficient manner. Good communication skills. Previous switchboard operations experience desirable. Must be able to work weekends and holidays
Reports To Department ManagerApply Online Now >