Jobs at Sugarbush Resort
Title: Clay Brook Front Desk Agent
Type: Full Time Year Round
Are you a naturally friendly person with a helpful personality? Then consider an opportunity to work at the resort that Boston.com deemed, “Favorite Ski Resort in New England”. Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye to guest service. This position includes a comprehensive benefits package including paid time off, medical, dental, 401k, and FREE access to our skiing, golf, biking, and health club facilities!
As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service, while putting the guest’s interests first. Duties include: greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley, process charges in selling resort products/services, responding to guest needs, balancing guest accounts and working with the resort's information systems. Sugarbush Front Desk Agents are skilled in listening/communication skills and working to solve guest problems.
Experience at hotel/front desk is preferred, but we are also prepared to train the right candidate. A professional personality is essential to this important service role. Front Desk Agents must be able to maintain a friendly, responsive, helpful and knowledgeable attitude while juggling many demands and sometimes difficult guests. Availability for a flexible workweek (including holidays and weekends) is necessary to the position. General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus. Timely and reliable attendance is absolutely essential.
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